i am a poly student that uses bus and mrt concession. like i do
every month, i went to renew my concession today for both buses and
trains. Afterwhich i went to take the train at YCK mrt station
without realising that i had not scanned my card properly.
At YCK mrt i realised i cound not go out and so i went to the
control station .
ME: excuse me. i cant go out. can u check my card for me
pls.
MRT Staff: u owe 0.16 cents. thats y cannot go out
ME: but i just bought concession. i even have the receipt.
MRT Staff: u got receipt u go out la.
after which i tried to go out again but to no avail.
ME: still cannot
MRT: of cos cannot la u owe money wat.
ME: but i always can go out with my concession. when did this
system change?
MRT Staff: since the new ez link system has been implements (
nice answer huh? lol)
ME: ok i top up.
after she topped my card i proceed to go out but the light still
flashed red so i went back to her again.
ME: erm i still cant go out
MRT Staff: wait i check for u. u nv scan properly. wat station
did u come from?
ME: so its not about the top up at all la. is i nv scan
properly.
MRT Staff: it is both. u need minimum 10 cents or 5 cents to go
out. gere i help u already.
If its really bout the 16 cents that i owe, how come i can go in
and out without any trouble for the past few months. thats not all.
when i tapped out my card i realised they charged me for my trip.
even though i had concession! so i went back to her again
ME: they charged me for the trip but i have concession
MRT Staff: OK I DO FOR U NICELY! u go ticket office and collect
ur refund ok!
and so i finally went out of the station after paying 10
dollars and getting scolded even though its not entirely my fault.
yea. sure i owe 16 cents. bu i have been able to go in and out so u
gotta admit that the lady is at fault too. she just kept insisting
its because i owed money and didnt want to check what was the
problem properly. if its really bout the money i would have been
not able to go in and out months ago and i would be able to go out
after i topped out. Nice customer service huh. i was angry but i
kept clam and speaked to her nicely but got shouted and blamed at
for nothing.
infact, i went to the ticket office as instructed and after 10
minutes of clicking on the com, the guy gave me a receipt and ask
me to collect one week later. the best part about all of this is
that the value claimed on the receipt states $0.00 . nothing. zero.
lol. when i asked wat amount i was owed, the guy said he doesn;t
know and ask me to check 1 week later. so do i check 1 week later
and see myself embarased again because i tried to claim nth? wat a
"nice" train trip and served by such "good" service
huh. lol.
what do u guys think of this matter?
If you are a gal, wear low cut and look for a MRT Uncle, sure he
will help you, last time one MRT service me very well, me lost the
card on the train, he even offered me a free one with $5 top up. If
you look for a auntie with heavy make up and solid red lipstick,
fat at the wrong places, you better forget it. Those are MRT
pillars
